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Frequently Asked Questions

What is the reward?

For new ClassPass members: get 1 free month of ClassPass to book 15 workouts at selected fitness studios and gyms.

For existing ClassPass memebrs: Upgrade your plan to score 15 bonus credits.

How do I access the reward?

Access your selected reward in 3 simple steps: 

• Sign up for Encore Reward Program. 
• Select and claim the offer at Encore Marketplace.
• Head to EncoreClassPass.tlcrewards.com to activate your Reward Code and fill out the application form.

How old do I have to be to qualify for a Reward?

You must be 18 years or older to participate in this Promotion.

How many times can I redeem the same reward?

There’s no limit on reward redemptions. You can redeem the same reward as many times as you’d like.

How do I activate my offer?

Visit EncoreClassPass.tlcrewards.com to enter your Rewad Code. You will receive an email once your Reward Code is accepted.

SImply follow the steps outlined in the email to activate your ClassPass offer.

What is the last day to redeem my reward with ClassPass?

The reward needs to be redeemed by 11:59PM ET on November 3, 2027.

I am having trouble redeeming my rewards, what should I do?

If you are having trouble with your Reward Code, please email us Encore@tlcrewards.com and we will be happy to assist you.

I never received my Reward Code.

Check your spam folder! This is the most common reason people cannot find their reward codes. If you checked and it is still not there, please contact our customer service team at Encore@tlcrewards.com and we will be happy to assist you. 

Who is TLC?

TLC is a company that creates reward programs for you, the consumer. Our goal is to help you to get a little extra out of the products you enjoy.

I have another question.

If your question has not been answered in the provided FAQs, please email us at Encore@tlcrewards.com. We are happy to answer any other questions you may have. The customer service team is available Monday – Friday from 9am to 5pm ET, excluding public holidays.

ClassPass FAQ

What is ClassPass?

ClassPass is a monthly subscription service which provides access to the world's largest fitness and wellness platform. We partner with over 30,000 studios, gyms, spas, salons, and restaurants in cities all over the world to offer classes and services. 


Upon signing up for a ClassPass membership, you'll receive a set number of credits each month to book classes and appointments like boxing, yoga, manicures, and facials. Credits can even be used to book co-working spaces, grab a smoothie or a grain bowl, reserve a pickleball court, and more!

Where can I use ClassPass?

ClassPass is available in over 2,500 locations across the globe, and you can use your ClassPass membership to take classes and appointments anywhere we are located! 


You can browse a list of businesses available in each city here. Additionally, you can search by activity and location to find any class or appointment, anywhere.

What are ClassPass credits?

Credits are used to book offerings through ClassPass. Please note that the number of credits needed to book an offering will vary and is determined based on a variety of factors. Learn more about how credit amounts are determined here.


Credits can only be used for the limited purpose of booking eligible offerings through ClassPass, have no cash or set value, are not transferable, or refundable, and are not redeemable for cash. 

How do I know what to bring to my reservation?

All the details about what you need for your reservation will be included in the description and confirmation and reminder emails. 


We also recommend checking the "How to prepare" section or studio description on the studio’s ClassPass page in case there are any other details to be mindful of - for instance, a policy of arriving at least 10 minutes in advance, or bringing your own towel or yoga mat.

What time do I need to arrive at the studio?

Please arrive 10 minutes early to check in to class. For your safety, sticky socks are required and available for purchase in the studio.

I have another question about the product and services.

If you have any questions or concerns with ClassPass services, please visit https://help.classpass.com/hc/en-us for additional FAQs, or contact ClassPass customer service following the steps here.

Encore_Noir (1)
Offer valid 11/3/26 – 11/3/27 and while supplies last. Must be an Encore Reward Program Member in good standing to qualify. Open to U.S. residents, 18 or older. Reward is valid for 15 workout classes for new ClassPass members or 15 bonus credits upon plan upgrade for existing members. Credit Card requried. Reward is non-transferable and has no cash value. No refunds or replacements. Subject to partner Terms and availability. Promo Terms and Conditions apply. Void where prohibited.